2020-21 Level of Service Catalogue

Service Listing 1 of 1
 Service Output                     PUBLIC LIGHTING
                                    Provision and maintenance of street and other lighting as a contribution
                                    towards the safety of motorists and pedestrians.

 Service Activity                   Maintenance & Operations
                                    Rate 1 (non-contributed assets) & Rate 2 (contributed assets) – dealing
                                    with requests for lights on existing poles and provision of glare shields
                                    as well as service and energy consumption charges. Maintenance of Rate
                                    3 (Council owned) and energy costs including decorative street lighting
                                    and navigation lights at structures within man-made canals.

 Responsible Area                   Department                                Branch

                                    Infrastructure Services                   Civil Operations (Civil Works &
                                                                              Maintenance)
                                                                              Civil Operations (Parks & Gardens)
                                                                              Buildings & Facilities (Electrician)

 Cost Centres                       Street Lighting (rate 1 & 2) 1            1512
                                    Public Utility Management                 2103
                                    Christmas Lights (rate 3)                 1521
                                    Hastings Street Mtnce Levy 2              2022
                                    Management Civil Operations               2000
                                    Works Operations Coordination             2021
                                    Works Operations                          2704

 Key Statistics                     Public lights total                       5816 3
                                    Council owned (Rate 3 only)               432 (also included in total above)
                                    Christmas Lighting                        6 installations
                                    Street fairy lights Hastings St           23 trees/units approx.

 Legislative responsibility to      None. Australian Standards apply including:
 provide this service               • Australian Standard AS1742 Manual of Uniform Traffic Control Devices
                                       (except where varied by Qld. MUTCD)
                                    • Australian Standard AS1158 Lighting for Roads and Public Spaces

 SERVICE DELIVERY MODEL
 Internally managed with maintenance services provided by contractors or in-house electrician.



                                 ACTIVITY                                            SERVICE LEVEL TARGET
 Maintenance
 [Inspection and maintenance of Council owned Rate 3 Lighting and liaison with Energy Queensland on
 maintenance and related issues for Rate 1 & 2 lighting]
 Scheduled work                     Hastings Street - fairy lights lamp     Every 5 years approx.
                                    replacement (levy funded)

                                    Note:
                                    Poinciana Avenue – fairy lights (trees)
                                    are owned and maintained by the
                                    Business Association.

                                    Council provided Christmas lighting       Annual checks (replace as required)
                                    maintenance (string/lamp
                                    replacements)
 Reactive work [customer            Issue                                     Target days for completion
 requests]                          Energex lights (Rates 1 & 2) – lights     20 days
                                    out (referred to Energex if they come
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