2020-21 Level of Service Catalogue

                                      ACTIVITY                                             SERVICE LEVEL TARGET
                                         through to Council as a customer
                                         request)
                                         Council lights roads/pathways (Rate         20 days
                                         3)
                                         Parks lighting (includes lights in          10 days
                                         shelters/bbq’s/decorative lighting etc.)
    Operations
    [Provision of glare shields or other modifications to existing light fittings, service charges and electricity consumption
    costs as well as installation of festive lighting Christmas/New Year]
    Cyclic activity                        Inspections Council lights (Rate 3) -        3 monthly 4
                                           (by contractor)
                                           Energy charges billing and analysis          Quarterly

    Scheduled Work                       Christmas Lighting installation

                                         Hastings St/Noosa Dr – Christmas
                                         tree (levy funded)

                                         Cooran - Pioneer Park, King Street
                                         Kin Kin - Lillypilly in Roundabout, Main
                                         Street                                      Annual all locations
                                         Noosaville - Noosaville Lions Park          (Dec install/Jan remove)
                                         Peregian Beach - Norfolk Pine at
                                         Heron & Kingfisher Street
                                         Pomona - Fig Tree at Joe Bazzo Park
                                         Tewantin – Extra lights in trees in
                                         business area

    Reactive work [customer              Energex lights (Rates 1 & 2)                20 days
    requests]                            investigations for glare
                                         shields/luminaire changes; new light
                                         on existing pole etc.

    KEY SERVICE METRICS
    Cost of service
     Public Lighting                                                       2018/19       2017/18       2016/17
     Net cost                                                            1,186,829     1,190,200     1,180,472
     Rateable properties                                                    30,500        30,000        30,000
     Cost per rateable property                                              38.91         39.67          39.35

    PERFORMANCE MEASURE
    Service          Indicator                  Performance Measure                  Methodology
    Public Lighting  Satisfaction               Noosa community satisfaction         Community satisfaction mean
                                                mean rating score compared to        performance rating from the LGAQ
                                                the State mean rating score          Community Satisfaction Tracking
                                                (out of optimum rating of 5).        Survey for Provincial areas for:

                                                NSC mean          State mean         Theme: Basic Services &
                                                rating (2019)     rating (2017)      Infrastructure
                                                                                     Function: Street Lighting
                                                3.60              3.59



1
  Rate 1 & 2 lights are owned and maintained by Energy Queensland (formerly Energex/Ergon). Rate 3 lights are
  owned and maintained by Council and are an unmetered supply.
2
  Hastings St Maintenance Levy covers lamp replacement and maintenance of street fairy lights.
3
  Count of public streetlights as at April 2019
4
  This is current LOS – Recurrent Maintenance Manual lists Coastal (every 2 months) and Rural (every 3 months).




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