2020-21 Level of Service Catalogue

                                  ACTIVITY                                              SERVICE LEVEL TARGET
Road furniture maintenance
(Defects monitoring and repairs to guardrails, barriers, guide markers, retaining walls, traffic control devices &
streetscape structures etc.)
Cyclic Inspections                  Bus Shelters                                 Six monthly


Scheduled work                        Pressure Clean Bus Shelters                Six monthly

                                      Hastings St additional works (levy)

                                      Clean and reseal:
                                      • black stone walls & sandstone            Annual
                                          tops
                                      • stone pitched walls                      Every 3 years
                                      • seating and bollards.                    Annual

Reactive work (customer             All requests for maintenance.               20 business days (target)
requests)
Signs & lines maintenance
(Provision and maintenance of signs and line-marking within the sealed road network)
Cyclic Inspections                  Hinterland Work Zones                       Six monthly
                                    Coastal Work Zones                          Three monthly
Scheduled work                      As identified from inspections (defects & proactive interventions) to maintain clear
                                    direction for motorists and pedestrians.
Reactive work (customer             All requests for maintenance.               20 business days (target)
requests)
Road verge maintenance
(Verge slashing, vegetation height & width clearing to improve visibility etc.)
Cyclic Inspections                  No scheduled inspections – work is based on the maintenance schedule.
Scheduled work                      Hinterland Work Zones 1-6                   Six monthly
                                    Coastal Work Zones 7-9                      3 monthly

                                                                                 Claude Batten Drive is checked weekly
                                                                                 by Arborist & internal chipper crew due
                                                                                 to nature of vegetation in that location.
Reactive work (customer             All requests for maintenance.                20 business days (target)
requests)
Street Cleaning
(Scheduled and reactive mechanical and manual cleaning of sealed street pavements and kerbs in urban areas to
provide good amenity, reduce risk of stormwater drainage blockages, and help protect water quality in our rivers by
reducing the amount of debris and leaves that enter stormwater drainage)
Cyclic Inspections                  Public spaces cleaning contract -       Monthly – locations for inspection
                                    manual street cleaning/litter pick up   selected ad hoc
Scheduled work                      Mechanical street sweeping (Contract) 4 Frequency (approx.)
                                    • Commercial precincts (Tewantin,       Weekly
                                         Noosa Junction, Gympie Tce,
                                         Noosaville, Sunshine Beach,
                                         Munna Pt. Caravan Park Peregian
                                         Beach – defined streets)

                                      Note: Hastings St excluded as
                                      manually swept under separate
                                      contract)
                                      • Other commercial precincts               Fortnightly
                                          (Cooroy, Pomona, Cooran, Noosa
                                          Dr, Noosa Civic, Mary, Gibson,
                                          Thomas Streets Noosaville)
                                      • High Profile Car Parks (Hastings St      Fortnightly
                                          Maze car park, Noosa Heads Lions
                                          Car Park)
                                      • Other High Profile (Boreen Point         Monthly
                                          high profile streets & Caravan
                                          Park)
                                      • Industrial Estates                       Monthly
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