2020-21 Level of Service Catalogue

                                  ACTIVITY                                              SERVICE LEVEL TARGET
                                      •   Arterial & distributor roads          Fortnightly
                                          (Eumundi-Noosa Rd, Leslie Av,
                                          Cooyar St, Reef St, Hilton Tce)
                                      • Arterial & distributor roads            Monthly
                                           (David Low Way, Cooroy-Noosa
                                           Rd, Park Rd, Beckmans Rd,
                                           Walter Hay Dr, Eenie Creek Rd,
                                           Weyba Rd, Heathland Dr,
                                           Edwards St)
                                      • Residential streets                     Quarterly
                                      Manual street cleaning/litter pick-up
                                      (Contract) 5
                                      • Peregian Beach; Sunshine Beach;         Daily
                                          Sunrise Beach; Noosa Junction;
                                          Noosa Heads; Noosaville &
                                          Tewantin
                                      • Boreen Point & Cooroy                   3 x week
                                      • Cooran & Kin Kin                        2 x week
                                      Hastings St additional works (levy)
                                      Weekly extra service to clean stainless   Weekly
                                      steel, refuse bin surrounds etc.
    Reactive work (customer           Issue                                     Target days (to advise customer of
    requests)                                                                   outcome)
                                      General maintenance requests              20 business days
                                      Dead animal removal (cleaning)            3 business days

    KEY SERVICE METRICS
    Measure                                                      Metric         Benchmark Comparison
     Sealed Roads                                                   2018/19       2017/18       2016/17
     Sealed roads maintenance costs                               5,411,392     7,617,897     4,829,061
     Klm sealed roads                                                   670           670           578
     Rateable properties                                             30,500        30,000        30,000

     Cost per klm                                                     8,077        11,370        8,361
     Cost per rateable property                                      177.42        253.93       160.97


    PERFORMANCE INDICATORS
    Service               Indicator         Performance Measure                 Methodology
    Road network – Sealed Satisfaction      Noosa community satisfaction        Community satisfaction mean
    Roads                                   mean rating score compared to       performance rating from the LGAQ
                                            the State mean rating score (out    Community Satisfaction Tracking
                                            of optimum rating of 5).            Survey for Provincial areas for:

                                              NSC mean          State mean      Theme: Community Lifestyle Services
                                             rating (2019)     rating (2017)    Function: Environment Protection &
                                                                                Conservation
                                                 3.47              3.28
                                                                                Theme: Basic Services & Infrastructure
                                                                                Function: Road Maintenance



1
  Source asset register (financial) Oct 2017
2
  Subject to prioritisation and available budget.
3
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
4
  Source – T1 My Budgeting
5
  Source - Contract Cleaning Open Public Spaces & Amenities 1617T113


                                                                                                     Page 138