2020-21 Level of Service Catalogue

    KEY SERVICE METRICS
    Measure                                                        Metric           Benchmark Comparison

    Road landscaping and mowing                                        2018/19         2017/18
    Total area based on current layers in GIS - ha                        36.2            36.2
    Rateable properties                                                 30,500          30,000
    Cost of landscaping and mowing                                   2,568,021       2,448,215

    Cost per ha                                                         70,979          67,668
    Cost per rateable property                                           84.20           81.61



    PERFORMANCE MEASURE
    Service          Indicator                Performance Measure                Methodology
    Road Network     Satisfaction             Noosa community satisfaction       Community satisfaction mean
                                              mean rating score compared         performance rating from the LGAQ
                                              to the State mean rating score     Community Satisfaction Tracking
                                              (out of optimum rating of 5).      Survey for Provincial areas for:

                                                 NSC mean        State mean      Theme: Basic Services &
                                                rating (2019)   rating (2017)    Infrastructure.
                                                                                 Function: Road Maintenance
                                                     3.47           3.28



1
  Source Road Landscaping Maintenance Contracts - 1718Q014
2
  The Subdivisions Landscape Maintenance Contract has been increased from 9 services per annum to 12 services
per annum but has had the hours per service reduced however the overall hours per annum have not changed hence
no change in overall service level other than a higher frequency.
3
  North Shore & Hinterland Landscape Maintenance Contract was discontinued in 2018/19 as the areas were
absorbed into Area 5 which is serviced by internal staff – no change in service level to these areas.
4
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies
responded to same day.
5
  Source Local Buy Contract LBNA03 “Mowing, Slashing and Vegetation Control Services” - contract covers other
  service areas including parks and other council controlled land.




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