2020-21 Level of Service Catalogue

Service Listing 5 of 5
 Service Output                      ROAD NETWORK
                                     Provision and maintenance of an integrated, safe and serviceable road
                                     transport network, including roads, bridges and car parking.

 Service Activity                    Car Parks
                                     The activities include surface and kerb repairs, maintenance of signs and
                                     line marking as well as street sweeping/cleaning.

 Responsible Area                    Department                                  Branch
                                     Infrastructure Services                     Civil Operations Branch (Civil Works &
                                                                                 Maintenance)

 Cost Centres                        Car Parks                                   2011
                                     Director Infrastructure Services            1900
                                     Management Civil Operations                 2000
                                     Works Operations Coordination               2021
                                     Works Operations                            2704

 Key Statistics 1                    Approx. 49 off-road car parks with estimated 2,492 parking spaces

 Legislative responsibility to       No.
 provide this service                However, there is a community expectation that local government provide
                                     adequate car parking.


 SERVICE DELIVERY MODEL
 Service is provided internally with external contractors engaged as required.



                                  ACTIVITY                                              SERVICE LEVEL TARGET
 Maintenance
 (Inspections and maintenance to provide a serviceable and clean pavement, appropriate line marking and signage)
 Cyclic Inspections                 Car Parks Coastal (pavement/kerbs)      Precinct areas quarterly others
                                    Car Parks Hinterland (pavement/kerbs) annually
                                    Car Parks Signs & Lines (Coastal &      Part of above inspection
                                    Hinterland) 2

 Scheduled works                     As identified from inspections (defects & proactive interventions) to maintain
                                     asset serviceability. 3

 Street Cleaning
 (Scheduled and reactive mechanical and manual cleaning of sealed street pavements and kerbs in urban areas to
 provide good amenity, reduce risk of stormwater drainage blockages, and help protect water quality in our rivers by
 reducing the amount of debris and leaves that enter stormwater drainage)
 Cyclic Inspections                  Cleaning contracts audit (sites selected Monthly
                                     ad hoc)


 Scheduled work                      Mechanical street sweeping (Contract) 4     Frequency (approx.)
                                     •   The Maze car park – Hastings            Fortnightly
                                         St/Noosa Drive
                                     •   Wallace Park                            Monthly
                                     •   Tewantin Boat Ramp Carpark

                                     Manual street cleaning/litter pick-up
                                     (Contract) 5


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