2020-21 Level of Service Catalogue

                                   ACTIVITY                                             SERVICE LEVEL TARGET
                                       •    Peregian Beach; Sunshine Beach;     Daily
                                            Sunrise Beach; Noosa Junction;
                                            Noosa Heads; Noosaville &
                                            Tewantin
                                       •    Boreen Point & Cooroy               3 x week
                                       •    Cooran & Kin Kin                    2 x week

    Reactive work (customer            20 business days 6
    requests)


    KEY SERVICE METRICS
    Measure                                                         Metric          Benchmark Comparison
     Car Parks                                                        2018/19       2017/18        2016/17
     Car parking maintenance costs (excl depreciation)                 50,825        46,056         56,450
     Car parking costs (incl depreciation)                            814,403     1,020,155      1,132,892
     Car parking spaces                                                 2,541         2,541          2,541
     Rateable properties                                               30,500        30,000         30,000

     Cost per car parking space                                        320.50           401.48     445.85
     Cost of maintenance per car parking space                          20.00            18.13      22.22
     Cost per rateable property                                          1.67             1.54       1.88


    PERFORMANCE MEASURE
    Service            Indicator             Performance Measure                Methodology
    Road network – car Satisfaction          Noosa community satisfaction       Community satisfaction mean
    parks                                    mean rating score compared to      performance rating from the LGAQ
                                             the State mean rating score (out   Community Satisfaction Tracking
                                             of optimum rating of 5).           Survey for Provincial areas for:

                                               NSC mean         State mean      Theme: Basic Services & Infrastructure
                                              rating (2019)    rating (2017)    Function: Road Maintenance 7

                                                  3.47             3.28




1
  Data is subject to validation – does not include on road marked car parking bays.
2
  Source Recurrent Maintenance Manual.
3
  Works are prioritised and subject to available budget.
4
  Source – T1 My Budgeting.
5
  Source – Contract Cleaning Open Public Spaces & Amenities 1617T113.
6
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
7
  LGAQ survey includes car parking but it relates to whether adequate parking being available. The function of road
maintenance is considered most relevant to car parking maintenance.




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