2020-21 Level of Service Catalogue

                                  ACTIVITY                                             SERVICE LEVEL TARGET
                                                                                 6.30am – 5.30pm
                                                                                 Saturday, Sunday and Public Holidays
                                                                                 7.30am – 5:00pm
                                                                                 Closed Christmas Day and Good
                                                                                 Friday only.

                                     Crèche                                      Monday to Friday
                                                                                 8:30 am – 11:00am
                                                                                 Not open public holidays

                                     Venue Hire/events                           School & Club carnivals, water polo
                                                                                 tournaments & training squads subject
                                                                                 to assessment of impact on recreation
                                                                                 swimming & other programs.

Noosa Aquatic Centre - Maintenance
(Minor improvements and repairs building, pools, structures, plant & equipment etc.)
Cyclic Inspections                Daily facility checklists.
                                  Daily Plant room inspection.
Scheduled work                    Preventative maintenance heat pumps & air-conditioning bi-monthly.
Reactive maintenance              As identified from inspections (defects & proactive interventions) to maintain
                                  asset serviceability. 3

Noosa Aquatic Centre - Operations
(Water quality control, cleaning, security patrols, pest control, utility costs, supervision & administration etc.)
Scheduled work                       Water testing                                  Five times daily during opening hours
                                     Cleaning                                       Nightly
                                     Security patrols                               Nightly
                                     Pest control                                   Annually
                                     Termite Inspection                             Annually
                                     Evacuation testing                             Annually
                                     Fire testing (managed Council wide             Monthly
                                     contract)
                                     RCD (electrical) testing                       Twice yearly

Community Pools
[Provision of Council support to facilitate community access to non-Council publicly owned recreational swimming
facilities and programs in areas where there is no council owned pool facility].
Opening hours                         Times vary at each site.
                                      Cooroy & Tewantin have opened through winter the last couple of years
                                      whereas Pomona is September to April only.
Scheduled work                        Grants applications                       Annual
                                      Progress reporting                        January
                                      Acquittal                                 May




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