2020-21 Level of Service Catalogue

    Key Service Metric
    Cost per service

     Noosa Aquatic Centre                                                          2018/19       2017/18         2016/17
     Net cost - including depreciation and corporate overhead                      955,825       853,121         787,145
     Net cost - excluding depreciation and corporate overhead                      158,423        -3,324         163,091

     Rateable properties                                                            30,500        30,000          30,000
     Cost per rateable property - incl                                               31.34         28.44           26.24
     Cost per rateable property - excl                                                5.19         -0.11            5.44

     Visits                                                                        240,895       242,922         245,308
     Cost per visit - incl                                                            3.97          3.51            3.21
     Cost per visit - excl                                                            0.66         -0.01            0.66


    PERFORMANCE MEASURE
    Service              Indicator               Performance Measure                 Methodology
    Noosa Aquatic Centre Satisfaction            2018/19 – no survey                 Surveys using Net Promoter Score
                                                                                     (NPS) rating. A NPS that is positive
                                                 2017/18                             (i.e., higher than zero) is felt to be
                                                 Learn to Swim – Score 56            good and an NPS of >50 is excellent.
                                                 Gym – Score 32
                                                 Junior Squad – Score 30
                                                 Café – Score 8

                                                 Noosa community satisfaction        Community satisfaction mean
                                                 mean rating score compared          performance rating from the LGAQ
                                                 to the State mean rating score      Community Satisfaction Tracking
                                                 (out of optimum rating of 5).       Survey for Provincial areas for:

                                                   NSC mean         State mean       Theme: Community Lifestyle
                                                  rating (2019)    rating (2017)     Services
                                                                                     Function: Sporting & Recreational
                                                      4.05              3.78         Facilities (includes public swimming
                                                                                     pools)



1
  Refer to Asset Responsibility Matrix for specific areas of responsibility.
2
  Timetables for specific programs vary.
3
  Works are prioritised and subject to available budget.




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