2020-21 Level of Service Catalogue

                               ACTIVITY                                             SERVICE LEVEL TARGET
Reactive activities        Issue                                              Target days for completion
                           Heavy Vehicles: Assessment and approval            20 business days (target)
                           (including conditioning) or refusal of Freight
                           and Heavy Vehicle applications to utilise the
                           local Noosa road network.
                           (Statutory time limit of 28 days in accordance
                           with the National Heavy Vehicle Law)
                           Events: Review & comment on traffic                No defined target as each event varies
                           engineering matters and road safety issues         in complexity, frequently undergoes
                           associated with events, including review of        changes, and is submitted at varying
                           traffic management plans. (This is an internal     time frames ahead of the actual event
                           service to Property Branch) 3                      commencing.
                           Customer requests of a minor nature (e.g. for      30 business days (investigation only,
                           basic Lines and Signs) requiring limited           time frame to deliver dependent on
                           engineering investigation and analysis.            Lines and Signs work commitments).
                           Customer requests of a more complex nature         60 business days (investigation only
                           (e.g. road safety, speed limits, traffic calming   and does not include time to deliver
                           / management) requiring greater engineering        remedial works which may be subject to
                           investigation and analysis.                        a separate budget process).
                           Customer requests specifically for traffic         30 business days dependent on
                           count / speed data.                                availability of existing data and whether
                                                                              new data is required to be collected.

Programs
Initiatives aimed at managing congestion and reducing demand for increased capacity on the road network and car
parking through provision of active transport and public transport facilities and their promotion.
Scheduled activities        • Cycle Grant Program                              Annual preparation of funding grant
                              - On-going delivery of cycling infrastructure applications (December / January) that
                                in collaboration with TMR to create mode       assist Council to achieve their
                                shift and reduce dependence on private         overarching transport objects to manage
                                motor vehicle trips.                           congestion and reduce demand for
                                                                               increased road capacity.
                            • Go Noosa - Free Holiday Bus Program              Biannual services including:
                              - Services:                                      • Christmas / New Year 2018/19
                                                                                  (Qld School holidays 15 Dec
                                                                                  2018 to 28 Jan 2019)
                                                                               • Easter (From Good Friday for 10
                                                                                  days)
                              - Evaluation and Reporting to Council:           • Running from approx’ 6AM – 7PM
                                                                              Biannual evaluation and reporting
                           • Walk-and-Ride (Schools) Program
                             • Requirements:
                               o Develop Travel Plan                          o Once off for each participating school.
                               o Review of Travel Plan                        o Annual review for each participating
                               o Working Group Meetings                         school.
                                                                              o One meeting per term (minimum for
                                                                                each participating school)
                             • Evaluation and Reporting to Council:
                                                                              Annual reporting as a minimum
Reactive activities        Issue                                              Target days for completion
                            • Walk-and-Ride (Schools) Program                 As required
                              • Comprises a range of activities & events
                                that are optional – subject to each
                                School’s decision.
                            • Enquiries / complaints                          No defined level of service – generally
                              • In relation to Free Holiday Bus etc.          within 30 business days




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