2020-21 Level of Service Catalogue

    KEY SERVICE METRICS
    Measure                                                        Metric                   Benchmark Comparison
    • Free Holiday Bus Program                                                              In development
      - Percentage increase in patrons from previous years.        41%

    • Walk-and-Ride (Schools) Program
      - Percentage increase in patrons from previous years.        Under development in
      - Percentage change in parent car parking demand             conjunction with
                                                                   Transport Strategy
    • Road safety improvements:
      - “Before” and “after” crash statistics, measured over       Under development in
        several years                                              conjunction with
                                                                   Transport Strategy
    • Road congestion / capacity measures:
      - “Before” and “after” traffic counts, with on-going         Under development in
        monitoring over several years.                             conjunction with
      - “Before” and “after” Degrees of Saturation (DoS), with     Transport Strategy
        acceptable levels during Non-Holiday and (Holiday)
        periods:
        o Stop/Give Way – DoS 0.70 (DoS 0.80)
        o Roundabout – DoS 0.70 (DoS 0.85)
        o Signalised Intersection – DoS 0.70 (DoS 0.90)
      - Percentage of intersections exceeding acceptable
          degrees of saturation



    PERFORMANCE MEASURE
    Service            Indicator               Performance Measure              Methodology
    Traffic Management Satisfaction            Noosa community satisfaction     Community satisfaction mean
                               4
                                               mean rating score compared to    performance rating from the LGAQ
                                               the State mean rating score      Community Satisfaction Tracking
                                               (out of optimum rating of 5).    Survey for Provincial areas for:
                                               NSC mean       State mean        Theme: Basic Services & Infrastructure
                                               rating (2019) rating (2017)      Function: Traffic Management
                                                    3.40             3.45



1
    Refer to Asset Responsibility Matrix for specific areas of responsibility
2
 Maintenance and installation of Counters managed by Asset Management. Some permanent counters have not
operated properly since 2014 limiting data collection capabilities and these are in the process of being reviewed.
3
 Currently no arrangements in place to recover costs associated with traffic engineering staff undertaking these
assessments on behalf of Property Branch. Arrangements need reviewing to ensure equitable.
4
  Traffic Management covers a broad area within Noosa Council, from general customer requests to road safety
investigations, to heavy vehicle permits, to travel behavior change programs – there can be significant variation in
satisfaction levels. As an example, a customer requests for infrastructure may be unsupported if it is dangerous or
unsuitable for the wider community, yet this decision may result in a dissatisfied customer. Whilst there are few other
measurements that can be used, caution should be used when analyzing satisfaction levels as a measure of
performance of traffic management issues.




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