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2020-21 Level of Service Catalogue
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
2019/20 Annual charge 2019/20 median charge
2 Bin Service 240L – Waste + Recycling $285 Larger Qld Councils $305
3 Bin Service 240L - Waste + Recycling $338 SEQ Councils $300
PERFORMANCE MEASURES
Service Indicator Performance Measure Methodology
Waste Management Satisfaction Noosa community satisfaction Community satisfaction mean
(Collections) mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure
4.08 3.90 Function: Waste Management
Page 171
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