2020-21 Level of Service Catalogue

Service Listing 2 of 3
 Service Output                       WASTE & RESOURCE MANAGEMENT
                                      Collection, disposal and resource recovery of solid and liquid wastes.

 Service Activity                     Waste Disposal
                                      Activities include managing wastes transfer facilities and waste disposal
                                      to landfill, environmental monitoring & compliance, management of site
                                      including material stockpiles, and methane gas flaring; as well as contract
                                      development, evaluation, award and management/administration.

 Responsible Area                     Department                                   Branch
                                      Community Services                           Waste & Environmental Health

                                      Environment & Sustainable                    Environmental Services
                                      Development                                  (environmental monitoring &
                                                                                   compliance aspects – funded from
                                                                                   Waste budget)

 Cost Centres                         Cooroy Waste Facility                        1904
                                      North Shore Waste Facility                   1905
                                      Pomona Waste Facility                        1907
                                      Noosaville Landfill                          1908
                                      Noosaville Landfill Rehabilitation           1910

 Key Statistics                                                                    2018/19          2017/18      2016/17
                                      Waste disposed to landfill - tonnes           48,594           43,242       42,997

 Legislative responsibility to        Waste Reduction & Recycling Act 2011
 provide this service

 SERVICE DELIVERY MODEL
 Landfill and stockpile operations are the responsibility of the contractor. All other activities



                                   ACTIVITY                                               SERVICE LEVEL TARGET
 Waste contract management & administration
 [Development, evaluation & award of the major waste collection contract which includes landfill operations]
 Scheduled activities              New waste management contract              Every 7-10 years
                                   Contract management meetings               Weekly
                                   Contract payments (checking &              Monthly
                                   authorisation)
 Environmental monitoring & compliance
 [Includes maintaining Environmental Authority & Licence conditions, taking actions and monitoring compliance]
 Cyclic inspections                Audit of licence conditions & Site         Full Audit – Monthly
                                   Environmental Management Plan              Inspections - Weekly
 Scheduled activities              Environmental performance reporting        Return – Annual
                                   (EHP)                                      Survey – Bi-annual
                                                                              Data - Quarterly
                                   Monitoring high efficiency sediment        Daily
                                   basin (SCADA). Monitor pumpwells,
                                   leachate sumps, discharge to sewer
                                   Groundwater, surface water & gas           Quarterly
                                   monitoring, testing & reporting
                                   (contract)
                                   Aerial photography – airspace              Six Monthly
                                   consumption

 Reactive activities                  Enquiries/complaints                         5 business days
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