2020-21 Level of Service Catalogue

Service Listing 3 of 3

 Service Output                      DEVELOPMENT SERVICES
                                     Provision of development information, assessment & compliance
                                     services.

 Service Activity                    Plumbing Services
                                     The activities include provision of information, advice and assessment of
                                     applications for compliance assessable plumbing work, undertaking
                                     audits of notifiable plumbing works, on site-treatment plants and backflow
                                     prevention devices as well as maintaining records and undertaking
                                     searches to provide information relating to property specific plumbing
                                     information for Council, State and Federal Agencies.

 Responsible Area                    Department                                    Branch
                                     Environment & Sustainable                     Building and Plumbing Services
                                     Development

 Cost Centres                        Management Building &                         1620
                                     Plumbing Services                             1609

 Key Statistics                      Service activities                            2018/19     2017/18      2016/17
                                     Approvals                                         442         503          463
                                     Applications (non-sewered)                        156         157          206
                                     Application site Inspections                    2,210       2,009        3,262
                                     Compliance/complaint inspections                  302          43          294
                                     QBCC site compliance inspections                   74           4          155
                                     Form 4 Notifiable Works audits                    298         145          233
                                     Waste water facilities service reports          6,600       5,410        7,670
                                     Registered backflow devices                     4,510       4,200        6,045
                                     Plumbing searches                               1,409         754        1,147

 Legislative responsibility to       Plumbing & Drainage Act 2018
 provide this service                Plumbing & Drainage Regulation 2019
                                     2016 National Construction Code Volume 3.(plumbing)
                                     Queensland Plumbing and Waste Water Code
                                     AS/NZS 1547:2000 - On-site wastewater management.
                                     Water and Safety Reliability Act 2008

                                     Note: Legislative changes are due to be implemented in June 2019 which will
                                     reduce statutory timelines for compliance assessment from 20 days to 10 days.


 SERVICE DELIVERY MODEL
 Service is delivered internally as a statutory requirement of local government.


                                  ACTIVITY                                         SERVICE LEVEL TARGET

 Plumbing assessment & compliance
 [Activities include providing advice, assessment and decision making relating to Compliance Assessable Plumbing
 work and reporting]
 Scheduled work                        Compliance reporting and inspections     20 business days
                                       (plumbing) for QBCC 1
                                     2
                                      Audits of notifiable plumbing works          Systematic inspection programme -
                                     (Form 4) – statutory requirement to           10 business days (or as agreed with
                                     audit 5% of these minor works.                owner = letter drop system)




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