2020-21 Level of Service Catalogue

                               ACTIVITY                                        SERVICE LEVEL TARGET
                                  Audits of on-site sewerage treatment         Systematic inspection programme -
                                  plants (waste water)                         10 business days (or as agreed with
                                                                               owner = letter drop system)
                                  Audits backflow prevention devices           5 days or as specified by audit
                                                                               programme notice.

                                  Approval connection reporting to             Monthly
                                  Unitywater (Distribution Retailer)

Reactive work                     Pre-application advice (pre-start            No defined service level – generally
                                  meeting)                                     within 2 business days.

                                  Compliance Assessable – applications         2 business days (Fast track
                                  for domestic plumbing work with              agreement)
                                  sewerage connection

                                  Compliance Assessable – applications         10 business days (statutory)
                                  for domestic plumbing work with on-site
                                  treatment facility

                                  Compliance Assessable – applications         10 business days (statutory)
                                  for commercial applications

                                  Backflow prevention devices                  Minimum 12 monthly intervals.
                                  (registration & testing – issue of notice)

                                  Waste Water Facilities                       10 business days
                                  (registration and testing)

                                  Building and Development Dispute             20 days
                                  Resolution Committee (Tribunal)

                                  Issuing approval on behalf of Unitywater     Monthly
                                  for extension of sewer connections

Reactive work                     Enquiries                                    5 business days

                                  Compliance issues                            20 business days

Plumbing searches
[Undertake searches of Council records and provide information to property owners, authorised tradespersons, and
prospective purchasers of property]

Reactive work                     Backflow prevention device record            10 business days
                                  search

                                  Plumbing records search (domestic ,          10 business days
                                  commercial, industrial)

                                  Advanced plumbing records search             10 business days
                                  (domestic, commercial, industrial)

                                  Plumbing plan retrieval (domestic,           10 business days
                                  commercial, industrial)

                                  Plumbing compliance certificate              10 business days




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