Original source · versioned page text
2020-21 Level of Service Catalogue
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Average processing time for compliance 18 business days. 3 Queensland Department of Local
assessable applications compared to Government comparative data not
statutory requirement of 20 days. available.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Plumbing Services Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of an optimum score of Survey for Provincial areas for:
5).
NSC mean State mean Theme: Managing the Shire
rating (2019) rating (2017) Function: Building Control
3.57 3.45
1
Queensland Building & Construction Commission
2
Audits can be done either by 1. Letter drop 2. Dated advice on access or 3. Systematic inspection program
3
As at December 2017
Page 46
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Large file: the download may take up to a minute.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.