2020-21 Level of Service Catalogue

Service Listing 1 of 1

 Service Output                     GOVERNANCE
                                    Excellence as a Council - Provide good Governance, act ethically and be
                                    transparent in all our dealings.
 Service Activity                   Governance
                                    The activities include corporate governance framework, corporate planning, risk
                                    management, insurances, administrative action complaints management, right
                                    to information and information privacy, legislative compliance, delegations and
                                    authorisations, policies and local laws.


 Responsible Area                   Department                                Branch
                                    Executive Services                        Governance Branch

 Cost Centres                       Corporate Planning and Reporting          1010
                                    Complaints Management and RTI             1012
                                    Risk Management and Insurance             1013

 Key Statistics                     Service activities                         2018/19    2017/18
                                    Right to Information Applications              18          6
                                    Administrative Action Complaints               35         26
                                    Insurance Claims                               35         45
                                    Delegations Review                              1          1
                                    Instrument of Appointments                     24         11
                                    Operational Plan                                1          1

 Legislative responsibility to      Local Government Act 2009
 provide this service               Right to Information Act 2009
                                    Information Privacy Act 2009
                                    Ombudsman Act 2001
                                    Public Sector Ethics Act 1994
                                    Crimes and Corruption Act 2001
                                    Integrity Act 2009
                                    Public Interest Disclosure Act 2010
                                    Public Records Act 2002
                                    Human Rights Act 2019 (QLD)


 SERVICE DELIVERY MODEL
 Services are managed internally with support from various external stakeholders.


                                 ACTIVITY                                           SERVICE LEVEL TARGET
 Corporate Governance Framework
 [Includes implementation and compliance with the Corporate Plan theme of ‘Excellence as a Council’, providing
 sound governance structures and models that meet statutory requirements and ensuring there is a culture within
 Council of strong and transparent accountability, the Corporate Governance Framework which sets out the
 standard of accountability and transparency that stakeholders and our community expect of council for effective
 governance.]

 Scheduled work                     Develop and co-ordinate the review of     Annually
                                    the governance framework
                                    Co-ordinate preparation of the Annual     Annually
                                    Report




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