2020-21 Level of Service Catalogue

                                ACTIVITY                                           SERVICE LEVEL TARGET
Corporate Planning
[ Includes corporate planning framework, supporting the CEO in the review of the Corporate and Operational Plans,
organisational performance reporting]

Scheduled work                      Assist CEO in the process to develop       Annually
                                    and review the Corporate Plan and
                                    Operational Plan

                                    Co-ordinate the process for reporting      Quarterly
                                    progress against initiatives in the
                                    Operational Plan

                                    Performance reporting KPIs                 TBD

Reactive work                       Providing advice to operational areas in   As required
                                    the development of Branch Plans

Risk Management
[Includes assisting council to meet its risk management obligations and accountabilities, co-ordinating Council’s risk
management framework and program, providing support to the Audit and Risk Committee and facilitating Business
Continuity Management Plans for Council.]

Scheduled work                      Risk Management                             Annually
                                    • Co-ordinate Council’s enterprise
                                        RM Framework and programme
                                    • Maintain the strategic risk register
                                    • Coordinate reporting on Risk
                                        Registers.
                                    •
                                    Audit and Risk Committee                    Quarterly
                                    • Support the Audit and Risk
                                        Committee.
                                    • Develop agendas and prepare
                                        reports.
                                    • Co-ordinate the Risk and Audit
                                        Committee Working Group and
                                        maintain Actions Workbook.
                                    •
                                    Business Continuity Planning                Annually
                                    • Coordinate BC management and
                                        the oversight of documentation,
                                        training, co-ordinating, testing and
                                        monitoring of the BC Framework.

                                    Internal Audit                              Annually
                                    • Co-ordinate the engagement of the
                                        internal audit service
                                    • Assist in organising the internal
                                        audit programme
                                    • Report progress against the               Annually with quarterly review.
                                        strategic register to A&R Committee
                                        to assist it in fulfilling its risk
                                        oversight role

Reactive work                       Risk Management                             As Required
                                    • Provide advice about the
                                        application of risk management
                                        methodology

                                    Business Continuity Planning                As required
                                    • Provide assistance to managers to
                                       develop BCPs

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