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2020-21 Level of Service Catalogue

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PERFORMANCE MEASURE
Service             Indicator      Performance Measure              Methodology
Good Governance for Satisfaction   Noosa community satisfaction     Community satisfaction mean
the Organisation                   mean rating score compared       performance rating from the LGAQ
                                   to the State mean rating score   Community Satisfaction
                                   (out of optimum rating of 5).    Tracking Survey for Provincial areas
                                     NCS mean       State mean      for:
                                   Rating (2019) rating (2017)
                                        4.05            3.69        Theme: Customer
                                                                    Service/Communication
                                                                    Function: Customer Service




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