2020-21 Level of Service Catalogue

Service Listing 1 of 1
 Service Output                     HOLIDAY PARKS
                                    Provision and operation of holiday parks including caravan parks and
                                    campgrounds

 Service Activity                   Holiday Parks Contract Management & Administration
                                    The activities include advertising for public tenders, tender evaluation &
                                    award, contract management & administration, asset management and
                                    dealing with customer complaints.

 Responsible Area                   Department                                          Branch
                                    Corporate Services                                  Property

 Cost Centres                       Management Property & Facilities                    1500
                                    Boreen Point Campground                             1503
                                    Noosa River Holiday Park                            1504
                                    North Shore Beachfront Campground                   1505

 Key Statistics                     Location                Capacity                    Occupancy
                                                                                        2018/19  2017/18
                                    Boreen Point            98 sites (340 persons)       34.4%     36.3%
                                    Noosa River             137 sites                    96.2%     90.8%
                                    North Shore             250 persons 1                35.6%     43.1%

 Legislative responsibility to      Land Act 1994
 provide this service               State Caravan Park/Campground Planning Policy


 SERVICE DELIVERY MODEL
 Noosa Holiday Parks are operated as a commercial business unit with each park operating under a management
 agreement. Council manage the contracts and associated administration.



                                 ACTIVITY                                            SERVICE LEVEL TARGET
 Contract management & administration
 [The activities include advertising for public tenders, tender evaluation & award, contract management &
 administration, and dealing with customer complaints]
 Availability (delete if not relevant) The service operates 365 days per year.

 Cyclic Inspections                 Contractor (WHS & maintenance             Weekly
                                    issues)                                   Twice-yearly
                                    Contractor (full site compliance check)   Annual
                                    Council (WHS)

 Scheduled Work                     Tender recall, evaluation and contract    Every 3 to 5 years
                                    award:
                                       • Boreen Point - 3 year contract
                                           expires 1 May 2022 with 2 x
                                           1option to extend
                                       • Noosa River – 3 year contract
                                           expires 31 May 2020 with 1 x
                                           1 year option to extend
                                       • North Shore Campground -
                                           currently under interim
                                           management arrangements
                                           until upgrade completed
                                           2019/20


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