2020-21 Level of Service Catalogue

Service Listing 1 of 1
 Service Output                      LIFEGUARDS
                                     Provision of beach patrols and lifesaving support services to ensure the
                                     local community and visitors can safely enjoy our beaches.

 Service Activity                    Operations
                                     Includes contract management, fixed site patrols, roving patrols and
                                     support services such as communications and jet-ski patrols.

 Responsible Area                    Department                                Branch

                                     Corporate Services                        Property
                                     Infrastructure Services                   Buildings & Facilities

 Cost Centres                        Lifeguards                                2604

 Key Statistics 1                    Services delivered                         2018/19         2017/18
                                      Beach attendances                        3,593,947      4,015,427
                                      Rescues                                        565            292
                                      Drownings                                        3              1
                                      First Aid treatments                        14,027          6,752
                                      Preventative actions                       104,371        123,690

 Legislative responsibility to       No
 provide this service

 SERVICE DELIVERY MODEL
 The lifeguard service is provided externally. Council manage the lifeguard contract and the WHS audit is provided
 internally. Lifeguard towers are owned and maintained by Council. (Service was traditionally provided by volunteers
 but that model could no longer meet requirements for a 7 day week service.)


                                  ACTIVITY                                            SERVICE LEVEL TARGET
 Maintenance
 [Provision and maintenance of life saving towers and utility services]
 Cyclic inspections                  Lifesaving Towers - WHS Hazard           3 per year as follows:
                                     Inspections include structure            • Feb & May by SLSQ
                                     condition visual checks                      representative
                                                                              • November by NSC WHS Advisor
                                                                                  and contract manager

 Scheduled works                     As identified from inspections (defects & proactive interventions) to maintain
                                     asset serviceability. Asset maintenance is Council responsibility.

 Operations
 [Provision of patrols and lifesaving services, contract management & administration]
 Scheduled services (varies depending on level of utilisation of the beach area) as detailed below. 2

 Location             Type        Total       Contract   Volunteer Patrol                   Patrol times
                                  Patrol      Patrol     Days                May-Sept            Sept-May 3
                                  Days        Days
 Peregian Beach       All year    365         290        75                  7 days/week         Weekdays
                                                         Public Hols &
                                                         Weekends Sept-      7:30am-4:30 pm      7:30 am-5:00 pm
                                                         May
                                                                                                 7:00 am-6:00 pm
                                                                                                 Qld. Xmas School
                                                                                                 Hols (6 weeks)

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