2020-21 Level of Service Catalogue

                                 ACTIVITY                                          SERVICE LEVEL TARGET
Peregian Beach       Seasonal    121         121        N/A                 N/A               Weekends, public &
Nth                                                                                           school holidays

                                                                                              8:00 am-5:00 pm
Sunrise Beach        Seasonal    121         121        N/A                 N/A               Weekends, public &
                                                                                              school holidays

                                                                                              8:00 am-5:00 pm


Sunshine Beach       All year    365         290        75                  7 days/week       Weekdays
                                                        Public Hols &
                                                        Weekends Sept-      7:30am-4:30 pm    7:30 am-5:00 pm
                                                        May
                                                                                              7:00 am-6:00 pm
                                                                                              Qld. Xmas School
                                                                                              Hols (6 weeks)
Noosa Main           All year    365         290        75                  7 days/week       Weekdays
Beach                                                   Public Hols &
                                                        Weekends Sept-      7:30am-4:30 pm    7:30 am-5:00 pm
                                                        May
                                                                                              7:00 am-6:00 pm
                                                                                              Qld. Xmas School
                                                                                              Hols (6 weeks)
Noosa West           All year    365         290        75                  7 days/week       Weekdays
                                                        Public Hols &
                                                        Weekends Sept-      9:30am-4:30 pm    9:30 am-5:00 pm
                                                        May
                                                                                             7:00 am-6:00 pm
                                                                                             Qld. Xmas School
                                                                                             Hols (6 weeks)
Scheduled activities (Cont’d)    Contract Audits        Minimum quarterly (ad hoc audit inspections also occur)

                                 WHS Hazard             3 per year as follows:
                                 Inspections            • Feb & May by SLSQ representative
                                                        • November by NSC WHS Advisor and contract manager

                                 Monthly Meetings /     SLSQ provide present suite of reports reporting on previous
                                 Reports                month’s activities as per Lifeguard Services Agreement.

                                 Annual Report          SLSQ provide annual report on activities as per Lifeguard
                                                        Services Agreement.

Support Services
[Provision of roving supervision, roving patrols, communication services etc.]
Scheduled work provided as part of the contract includes:

Service type                     Area                   Period of         Days of operation    Hours of operation
                                                        service
Communications                   N/A                    Sept-May          Weekends             7:00 am – 5:00 pm
                                                                          Public Holidays
Roving supervision               N/A                    Year round        As per patrol        As per patrol
                                                                          schedule             schedule
Roving patrols (Waverunner       Various - Includes     Sept-May          Weekends             7:00 am – 5:00 pm
/rescue craft)                   Marcus Beach and                         Public Holidays
                                 Noosa North Shore
(Note: subject to change –       (campground)                             School Holidays
weather dependent)                                                        7 days week          9:00 am – 5:00 pm




                                                                                                     Page 97