Original source · versioned page text
2014-11-11 Planning & Organisation Committee Agenda
Very large file: it may take a few minutes
The original of this document is very large (18.5 MB). Opening the original or downloading it may take a few minutes. Please be patient and don't click again. The page text is quick to read. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
PLANNING & ORGANISATION COMMITTEE MEETING AGENDA 11 NOVEMBER 2014
Page 80 of 129
QUARTERLY ORGANISATIONAL PERFORMANCE REPORTING
Benchmark is shown Fi red line, Trend is shown . black line
Measure Measure
% of requests completed within target date x month Call volumes x Average seconds of "wait" time in phone queue (monthly)
Purpose Purpose
Indicator of whether service levels are satisfactory Service timeliness / capacity to respond
100% 120 +
80%
90
60%
60
40%
20% 30 7
0% 0
July Aug Sept July Aug Sept
Comment Comment
Main requests open and past due date YTD are: Increase in call wait time for Sept is a result of staff unplanned leave, and high call volume
Open tree requests = 48, due to animal renewal, rates reminders, and waste promotions.
Open Animal request = 46,
Open Parks and open space requests = 30 (due to staff unplanned leave and/or pending
Measure Measure
Number of calls exceeding target wait time (1 minute) % of planning applications decided within 20 business days
Purpose Purpose
Service timeliness / capacity to respond Service timeliness
100 100%
80 80%
60%
60
40%
40
20%
20
0% r 1 1
° July Aug Sept
July Aug Sept MCU = Reconfiguration Op Works Op Works (Veg) #PBA «Total
Comment Comment
‘A request has been raised with supplier for this data 80% of the development applications received this quarter were decided within 20 business
days. This is based on 119 development applications decided this quarter, with 12 of these
applications referred to a Council meeting for a decision. Of the 119 development
applications decided, only 1 application was refused.
Page 80 of 129See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Very large file: the download may take a few minutes. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.