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2020-02-11 Services and Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 FEBRUARY 2020
Page 27 of 112
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 FEBRUARY 2020
COUNCIL POLICY - HUMAN RIGHTS
Complainant
Complainants are entitled to:
e A prompt acknowledgement of Council’s receipt of the complaint;
e A prompt response to the complaint;
e Be kept informed of the progress and outcome of the complaints process;
e Confidentiality of personal details (where possible within the law); and,
e A thorough and objective investigation or review of a complaint.
RELEVANT LEGISLATION, POLICIES & DOCUMENTS
e Human Rights Act 2019 (QLD)
e Local Government Act 2009 (QLD)
e Local Government Regulation 2012 (QLD)
e Councillor Code of Conduct
e Employee Code of Conduct
e Australian Standard AS/NSZ 10002:2014 — Guidelines for complaint management
e Local Government Association of Queensland, Human Rights Act 2019 — A Guide for Local
Government, Circular, 10 December 2019
e Queensland Human Rights Commission, Queensland’s Human Rights Act 2019: A guide for
public entities
Page 8
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