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2020-02-11 Services and Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 11 FEBRUARY 2020
Page 28 of 112
ATTACHMENT 1
ATTACHMENT A: HUMAN RIGHTS COMPLAINTS MANAGEMENT FLOW CHART
COMPLAINT RECEIVED
Sea ok Ree
- Notify Governance and consult
with Director
Does the complaint Pe hl ece eles Continue normal
ASSESS THE COMPLAINT directly mention NO le [ola o lus) NO complaint handling
nannies Elec) eee
tire lag
YES 4)
Record nature
| of the complaint
CONSIDER HUMAN terete MLE
RIGHTS PUR lus
NO |
What hi ht RU RTM ul
plein veil ele mire ld Mas} reasonable and YES : Soar :
action or decision? TTR tek) odie ceturciaut) , role) ae oh Cy
action or decision? authorising law? seed Eo
NO
RESPOND TO
Take appropriate ’ THE COMPLAINT
RESOLVE THE Pree nee ka Record outcome
Es Paka Ean Lcd of the complaint
age 9
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