2020-02-11 Services and Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                         11 FEBRUARY 2020


BRANCH ACTIVITIES                           RECENT ACHIEVEMENTS                         CURRENT PRIORITIES                          THE NEXT QUARTER
Continually evolve contractor selection        Consultants / contractors are             Continue use lessons learnt and           Consider establishment of Project
process.                                         reviewed and scorecard developed            contractor references database for          Management Office.
Develop database of lessons learnt and           after key project completion.               key projects.
contractor references.                         Lessons learnt and contractor             Continue to use consultants /
Review of consultants / contractors after        references database has been                contractors review scorecard for key
project completion.                              developed for key projects.                 projects.
North Shore Holiday Camp designed              Delivery has been finalised.              Handover underway.                        Close out project.
and developed for sustainable tourism.
Plan and manage a continual effort to          Project Officers are regularly            Continue to regularly engage with         Consider establishment of Project
inform and engage the community.                 engaging with the community on key          the community throughout key                Management Office.
                                                 projects.                                   projects.                                 Noosa Parade community
                                               Recent projects include Cooroy                                                          engagement.
                                                 Hinterland Playground via Cooroy
                                                 Library & dedicated project website.
Recognise project success and promote          Infrastructure Services continues to      Continue to regularly promote good        Continue to regularly promote good
these good news stories.                         regularly promote good news                 news projects via media releases            news projects via media releases
                                                 projects via media releases and             and Council's website.                      and Council's website.
                                                 Council's website.
                                               Recently completed project
                                                 promoted include North Shore
                                                 Holiday Camp and Peregian
                                                 Amenities.
Improve processes related to transport         Outstanding CRM's continue to be          Continue to reduce CRM’s &                Continue to reduce CRM’s and
and traffic CRMs to achieve higher level         reduced.                                    regularly meet with the customer            regularly meet with the customer
of service targets.                            CRM working groups continues to             service team.                               service team.
                                                 aid decision making.                      Continue to improve processes             Continue to improve processes
                                               Regular meetings continue to be             related to transport & traffic CRMs         related to transport and traffic CRMs
                                                 held with the customer service team.        to achieve higher level of service          to achieve higher level of service
                                                                                             targets.                                    targets.
Ensure all relevant interdepartmental          Continued IPDD section                    Continue with the IPDD section            Continue with the IPDD section
skills & roles are represented at the            representation at regular working           representation at working group             representation at working group
Asset Management Working Team                    group meetings.                             meetings.                                   meetings.
meetings.
Review community engagement                    Regular meetings continue to be           Continue with regular meetings with       Consider establishment of Project
activities e.g. provision of advance             held with Community Engagement              Community Engagement (CE) &                 Management Office.
notification & where consultation is             (CE) and a schedule of engagement           continue to developed and share
needed regarding the capital works               activities continues to be shared           smartsheet schedule of
program                                          with CE.                                    engagement.


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