Appendix E Management Plan - 14-16 Mary Street, Noosaville - Bounce Hostels 15.6.2018

Preliminary Plan of Management – Bounce Noosa



A bit about Bounce…

The Bounce brand started in 2010 with a brand-new purpose built hostel/hotel in Surry Hills, Sydney.
Our company ethos is derived purely from a customer service focus. It is the foundation of
everything we do and every decision we make.

THE BOUNCE ETHOS:

        “Provide the best experience for every guest of any age, culture and personality when they
        visit our property. Make sure all our guests leave our property with a smile. Be an iconic
        accommodation provider in each destination that we operate in.”

We believe if we operate under these three guidelines we will be successful in each operation. To
date, this ethos and the foundation it has created for our company has served us well. Bounce
Sydney is a multi-award winning property. Every year we receive several awards and recognitions
from a variety of different online travel agents and industry representatives.

These include:

    -   #1 in Australia
    -   Top 10 Large Hostels in the World
    -   Best in NSW
    -   Best in Sydney, Most popular in Sydney, Trip Advisors Award of Excellence… and many more.

Our GM has 15 years’ experience running accommodation services in the UK, Canada, NZ and
currently Australia where he has been based for the last 10 years. He is a keen contributor to the
Tourism Industry and currently sits on a number of boards and committees. These include the
Tourism Australia Youth Advisory Panel, BYTAP (Backpacker Youth Tourism Advisory Panel) who
reports to the Australia Tourism Council, and the Backpackers Operators Association NSW. He also is
a partner in Hostels Australia which he created in 2015. Hostels Australia unites the best
independent hostels in Australia under one brand and creates a network where hostels can refer
guests to each other through a membership program.

We also operate a 68 room hotel called 1831 Boutique Hotel which is located on George St, Sydney
CBD.

We love what we do, and we love seeing our guests have life changing travel experiences every
single day.



Bounce Noosa Operations

A full plan of management will be finalized further down the track which will be a variation of our
Sydney operational plan altered to meet the requirements of a successful operation in Noosa. The
Sydney property does share some similarities to the Mary St proposal. It is based in Surry Hills, not
the CBD, and has residential accommodation on one side and at the rear of the building, and a
business on the other side. In over 7 years of operation we have not received a single complaint
from our Neighbors. We run a tight ship, and enforce house rules to ensure all of our guests have a
comfortable stay and the local residents are not disturbed.