Appendix E Management Plan - 14-16 Mary Street, Noosaville - Bounce Hostels 15.6.2018

The operation plan for Noosa would include:

   1. 24 hour reception

       From a customer service prospective, it is crucial to have someone available at all times of
       the day and night to look after guest needs. It costs a lot, but we believe it is worth the
       investment. This creates a controlled environment for guests and local residents.

   2. Managing areas and times

       As with Sydney, we expect a range of different guests with each of them desiring a different
       experience. Some will want to stick to themselves and have a quiet, relaxing time whilst
       others will want to socialize and meet people.


       We have designed this building to have many different areas catering to these needs. A lot
       of lounges and quiet areas to read, work online and relax. We have also created a contained
       social area that the building wraps around. Having one social area is the key to control. We
       have designed it so it is close to reception so there will always be staff supervising guests.
       Having this area in this location also limits noise for neighbors.

       As it gets later in the evening the outdoor areas will close and we will offer a few very
       straight forward options for guests which include:

                      Go to bed.
                      Move into dining area – This area is purposefully designed on the Southern
                       side of the property where the business is located next door. It is as far away
                       from the residential side as possible. When guests are using this area after
                       hours the staff will make sure that all doors and windows are closed to
                       eliminate noise for other guests.
                      Offer free shuttles and/or buses to Hastings St. In general, this is the
                       preferred option for the guests and staff. It is extremely effective in Sydney.
                       The group departs together and return in small groups of twos and threes
                       which is very easy to manage for overnight staff.

   3. Free transport

       We will have regular shuttles to/from Hastings St and the bus depot. We will have bikes
       available for guests to use for free and we’ll encourage the ride into Hastings St and around
       the National Park. As few guests will have their own transport we will highlight the public
       transport option to get to other destinations in the Noosa area.

   4. Carpark management

       We see this being predominantly used by staff and guests that stay in one of the 6 hotel
       suites. The backpacker contingent of our business will arrive by shuttle from the airport and
       on one of the national bus providers (Greyhound and Premier).

       As with most accommodation providers, check-in will be around 1pm and check-out will be
       at 10am. We expect that this will limit use of the car park to around these times and little or
       no use will occur between the hours of 8pm and 8am.