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2020-11-16 GC Agenda - Item 6 - Attachment 1 - Noosa Council Annual Report 2019-20
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Noosa Shire Council 2019 - 20 Annual Report
Corporate Plan - Theme 5: Excellence as a Council • Council introduced new online services to assist the community access information and conduct
business including:
Key achievements as we work towards our long term goal include: • a booking system which allows people to view availability of community spaces such as
Specific Operational Plan Priorities wedding areas and book and pay online
• online portal to search cemeteries records
• The Workforce Planning Strategy was finalised with two pilot projects undertaken. • online calendar for library events
Implementation will continue once COVID-19 implications are considered.
• improved mapping information
• Council has made significant progress transitioning to Technology One Ci Anywhere for Council’s
• Council successfully transitioned to remote working during the Covid-19 restrictions allowing many
enterprise management system. Highlights include new online form options, online application
services to continue to be provided to the community. Employees were supported through flexible
lodgement, mobile inspection capability and the introduction of a new customer request system
work arrangements and initiatives which focused on their health and wellbeing.
to improve the customer experience and create internal efficiencies.
• Implementation of the Work Health and Safety System Management System Plan April 2020-March
• Council’s Communications Plan was reviewed and endorsed.
2022 commenced to manage health and safety at work and help minimise the risk of injury and
• Local Government elections were conducted on 28 March 2020. The caretaker period during the
illness from workplace operations.
height of the coronavirus pandemic was capably managed and the new Council was provided
with a comprehensive on-boarding process. • Council introduced a “public question time” at its monthly Ordinary Meetings, in addition to
livestreaming Council’s General Committee and Ordinary Meetings, as part of its ongoing
• Council continues to grow and support its staff through leadership/ supervisor development
commitment to accountability and community engagement.
programs and the employee training program.
• The 2019/20 leadership development program focused on continuous improvement and the • Noosa’s iconic Park Road Boardwalk was voted the best ‘Public Works Engineering Project in
development of a strong, cohesive, high performing leadership team. Staff involved commended Queensland’. The project won the top accolade at the Institute of Public Works Engineering
the program for delivering genuine improvement in leadership capabilities and helping to Australasia, Queensland Excellence Awards beating major projects from across the State.
build stronger relationships. A pilot mentoring program commenced to provide an additional
professional development avenue for emerging leaders.
Other Initiatives to enable Council to achieve its goal for this theme
• Council’s corporate website
underwent a redesign in
December 2019 which provides
a more contemporary looking,
easier to use and mobile-
responsive website. During 2019-
20, 973,776 unique visitors used
Council’s corporate website, a
monthly average of 81,000.
• The use of social media platforms
remained an integral part of
council’s strategy to keep the
community informed. Facebook
followers on Council’s main
page grew 86% to finish the
year at 16,616 followers. A focus
on building the LinkedIn page
resulted in an 83% growth to
3,707 followers.
• Regular community video
updates helped improve communication and engagement with the community including Mayoral
video updates as a key feature through the 2019 bushfires and 2020 coronavirus pandemic.
Page 28 Page 29
Council introduced new online services to assist the community access information and conduct
business including:
e a booking system which allows people to view availability of community spaces such as
wedding areas and book and pay online
online portal to search cemeteries records
e online calendar for library events
e improved mapping information
Council successfully transitioned to remote working during the Covid-19 restrictions allowing many
services to continue to be provided to the community. Employees were supported through flexible
work arrangements and initiatives which focused on their health and wellbeing.
Implementation of the Work Health and Safety System Management System Plan April 2020-March
2022 commenced to manage health and safety at work and help minimise the risk of injury and
illness from workplace operations.
Council introduced a “public question time” at its monthly Ordinary Meetings, in addition to
livestreaming Council's General Committee and Ordinary Meetings, as part of its ongoing
commitment to accountability and community engagement.
Noosa's iconic Park Road Boardwalk was voted the best ‘Public Works Engineering Project in
Queensland’. The project won the top accolade at the Institute of Public Works Engineering
Australasia, Queensland Excellence Awards beating major projects from across the State.
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