2022-11-14 GC Agenda - Item 8 - Attachment 1 - Operational Plan update Q1 22_23

Corporate Plan Theme – Excellence as a Council                                                                                                                Operational Plan 22/23
Corporate Plan Key     Operational Initiatives Outcomes                                     Responsible Areas     Update                                                     Q1 Status
Focus Areas
5.1 Maintain a focus   Review Council’s To review standards of customer service and         Director Executive   Project being scoped, planned commencement Dec 22.          Not
on excellence in       Customer Service deliver improved customer service aligned to        Services                                                                         started
Customer Service       Charter          community expectations
and improved
service delivery
5.2 Maximise           Continue to           To facilitate economic growth and in           Property             Planning, investigation, and analysis work to commence      Not
financial              investigate           consideration of alternative revenue sources                        early in the 2023 calendar year.                            started
opportunities for      industrial land
Council land           development
holdings for the       opportunities
purpose of
maximising non-rate
revenue
5.3 Further develop    Continue the        Integration of council’s systems to streamline   ICT                  Progressing the implementation of new animals,              Behind
systems to promote     transition to T1 Ci operations, increase flexibility, increase                            infringement, and debtor systems with a planned go-live     Schedule
continuous             Anywhere for        productivity, and cost efficiencies                                   in April 2023 including online animal registration.
improvement            Council’s                                                                                 Implementation was delayed due to resignation of the
                       enterprise                                                                                ICT Program Coordinator and an ICT Analyst. However,
                       management                                                                                Council is still the first in Australia to undertake the
                       system                                                                                    staged transition to the newer CI Anywhere version of
                                                                                                                 TechnologyOne property and rating systems.
5.4 Embed corporate    Employee              Increased employee satisfaction                CEO                  Detailed survey postponed to early 2023.                    Not
values into the        satisfaction                                                                                                                                          started
organisational         survey
culture
5.5 Improve online     Review customer       Increased customer satisfaction                ICT, various         Work to integrate customer requests and Cleanaway           Behind
customer interface     service systems                                                      branches             waste systems, and the Snap Send Solve mobile               Schedule
services               and processes                                                                             application was delayed due to resignation of the ICT
                                                                                                                 Program Coordinator and ICT Analyst and is not
                                                                                                                 expected to complete until late 2022.
                                                                                                                 Online portals for rates, debtors and applications are in
                                                                                                                 the CI Anywhere project with planned completion late
                                                                                                                 2023.