Original source · versioned page text
2015-12-08 Infrastructure & Services Committee Agenda
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA 8 DECEMBER 2015
In order to achieve these outcomes, the Business Plan focuses on actions to be taken under five
broad headings:
1. Our Business: products and services
2. Our Market: customers and competitors
3. Our Operations: staffing and systems
4. Our Financial Performance
5. Our Future: positioning The J for the longer term
More specifically, the Business Plan includes the following key goals and objectives:
Strategic goal Objective
Increase community benefit 1. Enhance performance against Community, Cultural and
Learning outcome measures
2. Increase utilisation of all spaces in the venue
3. Increase audiences and performances and events at The J
Improve financial 4. Increase revenue
sustainability 5. Reduce net cost to Council
6. Increase revenue from commercial user types as a
percentage of revenue
Better understand customer 7. Improve customer experience
wants and needs
Build organisational capacity 8. Implement system improvements to enable success
These actions are further developed in a 2015 – 2018 year-by-year action plan:
•Set the scene:
2015-16 develop
capacity and
set goals
2016-17 •Act one: grow
the business
•Act two:
2017-18 consolidate
growth
•Interval:
2018-19 review service
and refocus
plan
Page 39 of 50
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Large file: the download may take up to a minute.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.