Meeting papers

Corporate Plan Theme – Excellence as a Council                                                                                                             Operational Plan 22/23
Corporate Plan Key       Operational Initiatives        Outcomes                    Responsible    Update                                                   Q4 Status
Focus Areas                                                                         Areas
5.1 Maintain a focus     Review Council’s Customer      To review standards of      Director      This review has been deferred until 23/24 following the Behind Schedule
on excellence in         Service Charter                customer service and        Executive     restructure of Council and the shift in responsibility to The CS Charter is
Customer Service                                        deliver improved customer   Services      the Community Director. A comprehensive review of Included in the
and improved                                            service aligned to                        customer service and community expectations               development of a
service delivery                                        community expectations                    including the location of services is planned.            customer experience
                                                                                                                                                            program incorporated
                                                                                                                                                            in the 23/24 Oper.
                                                                                                                                                            Plan
5.2 Maximise             Continue to investigate     To facilitate economic growth Property       Planning, investigation, and analysis work to             Behind Schedule
financial                industrial land development and in consideration of                      commence mid 2023 calendar year. Funding for              The investigation of
opportunities for        opportunities               alternative revenue sources                  further investigation approved as part of the 2023/24     Industrial land
Council land                                                                                      budget.                                                   development
holdings for the                                                                                                                                            opportunities is
purpose of                                                                                                                                                  included in the
maximising non-rate                                                                                                                                         Strategic Review of
revenue                                                                                                                                                     Council Land
                                                                                                                                                            incorporated in the
                                                                                                                                                            23/24 Oper. Plan
5.3 Further develop      Continue the transition to T1 Integration of council’s     ICT           Automated invoice processing (ITP) completed in           On track
systems to promote       Ci Anywhere for Council’s     systems to streamline                      June 2023.                                                On-going. The
continuous               enterprise management         operations, increase                       The implementation of new animals (including online       transition and system
improvement              system                        flexibility, increase                      animal registration), infringement, and debtor systems    development is
                                                       productivity, and cost                     with a planned go-live in August 2023 to                  included in the
                                                       efficiencies                               accommodate EOFY, rating period and allow extra           development of a new
                                                                                                  testing to ensure positive go-live for staff and          ICT and Digital
                                                                                                  customers.                                                Strategy incorporated
                                                                                                                                                            in the 23/24 Oper.
                                                                                                                                                            Plan
5.4 Embed corporate      Employee satisfaction          Increased employee          CEO           Detailed survey postponed to 23/24 and will be            Behind Schedule
values into the          survey                         satisfaction                              delivered through People and Culture as a pulse           The modified survey is
organisational culture                                                                            survey focused on organisational values.                  included within
                                                                                                                                                            developing programs




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