Meeting papers

Corporate Plan Theme – Excellence as a Council                                                                                                                 Operational Plan 22/23
Corporate Plan Key      Operational Initiatives         Outcomes                       Responsible      Update                                                  Q4 Status
Focus Areas                                                                            Areas
                                                                                                                                                                to support the
                                                                                                                                                                wellbeing of
                                                                                                                                                                employees
                                                                                                                                                                incorporated in the
                                                                                                                                                                23/24 Oper. Plan
5.5 Improve online      Review customer service         Increased customer             ICT, various    Completed integration of Snap Send Solve requests        Completed
customer interface      systems and processes           satisfaction                   branches        with TechnologyOne eliminating manual copy/paste
services                                                                                               of 300+ requests a month by customer service from
                                                                                                       Snap Send Solve to TechnologyOne requests.
5.6 Continue to meet    Implement Council’s long        Prudent financial              Finance / All   Financial performance year to date for Q4 remains in     Completed
or exceed all           term financial sustainability   management to achieve          Departments     line with budget & sustainability targets.
statutory financial     policy                          sustainable outcomes
ratios and key
operational targets
5.7 Ensure that         Develop and implement an        Increased job satisfaction     People &        Employer of Choice (EOC) activities have continued       Completed
workforce planning is   employee attraction and         and the attraction and         Culture         under the expanded THRIVE program.
in place across the     retention strategy              retention of talented people                   Leadership Development is another EOC key focus,
organisation                                                                                           and we have successfully completed 3 of 3) LEAD
                                                                                                       training days encompassing 105 leaders covering
                                                                                                       ‘Coaching Conversations’, ‘Difficult Conversations’
                                                                                                       and ‘Conflict Resolution’. Supervisor/Ganger specific
                                                                                                       leadership training has now launched. Overall, LEAD
                                                                                                       was well received.




                                                                                                                                                                     Page 465 of 476