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Meeting papers
OUR CUSTOMERS
Page 471 of 476
OUR CUSTOMERS
Measure Measure
Number of requests received x month % of requests completed within target date x month
Purpose Purpose
Level of customer demand & whether service levels appropriate Indicator of whether service levels are satisfactory
3250 100%
3000 '
2500 ee -. iN
oa a A \
oo joe ee hl a a
72m =e oe ee ae 60%
so a oe eee
ne ae
1000 ad eo ht 40% — SS is
oy ft eee ae th
cole ew ew ew oe ee 70% 7
ie eee es
of EB EEEEEe
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June 0%
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
@ All others @ Local Laws w Parks —"
w Waste Management @ Works Operations @ Environmental Health Eee ee een
Comment Comment
Requests this quarter are lower than same time previous years however Waste and The percentage of requests being completed on time has increased this quarter
Local laws requests remain high. compared to last quarter.
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