Meeting papers

OUR CUSTOMERS




                Page 472 of 476

OURCUSTOMERS

    Average seconds of wait time in phone queue                                       % of building information requests completed within statutory time frame
   fae
    anime ———                                                                        Service timeliness
     60
                                                                                       100%
    50                                      a                                                                                  on,
     °                                               —_        =                             f ap           q     eS                 “eganett trey,
     “                  a                                        -                     “Tinh
     “aT                                      1                                        “TR
     TEE                                                                               a
      0                                                                                 0%
          July Aug Sept Oct     Nov  Dec   Jan  Feb   Mar  Apr   May June                     July Aug   Sept  Oct  Nov   Dec  Jan   Feb March Apr    May June
                  MR -2022/23     ———— 2021/22   «+++ 2020/21                                          MN 2022/23     =*=*= 2020/21 ——— 2021/22
    Comment                                                                           Comment
    Average wait this quarter has improved each month as stability and competency     A downturn in application numbers has contributed to reduced processing timeframes.
    improves within the team.

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