Operational Plan 2022-23 Q3 Quarterly Reporting

Frank Wilkie21:44

Any other Councillors to speak? I'll put the motion as in favour. It's carried. It's unanimous. Thank you, Paul and Anne. Thank you. This item on the agenda is the operational plan and quarterly report. We've got to bring the new than CEO. You say you are.

Sure. Can we the other piece to this is it's actually compiled by Dev yersey, and Dev is away sick today as well, so you've got me as first day on the job. Not saying fully across this, but certainly, you know, in terms of operational plan across the organisation. I think what we need to understand here is this is to 31 March, so it's the third quarter, given that we're now in May. But it's really showing that we've been tracking along well. We've reported against 96 operational initiatives against our five themes that are in our current Corporate Plan, the existing Corporate Plan. Previous. Sorry, previous. Well, yes, it has been adopted. So it's our previous Corporate Plan. So it's still reporting against those. It sits under our Corporate Plan and above our branch plan. So everything feeds back up through to the operational plan and then into the Corporate Plan as such. Some of the things we are still tracking well. We've got eight initiatives that are. Behind schedule in accordance with this, but some of those, to be honest, have been picked up, I think, over this last few weeks. So some of those have now started and got back on track. I won't go through them all. I think if we go to the KPIs, some of the highlights out of the KPIs that this report talks to, something that's been very much front of mind for us as an organisation and across a number of organisations is the staff turnover and reporting against just the. So this is just against permanent positions that we've decreased the turnover so we're now for those for from approximately 1.93 to 1.58 percent so that's a good thing in terms of all the work that we've been doing with our cultural and values work and as an organisation with our realignment and everything else that's going on so to keep that down is a. Good thing that we need to be very proud of I think. Customer wise we've got an increase in or slightly in the quarter for trends in terms of customer requests and dealing with those obviously takes a lot of a lot of resource. Our finances as we've just heard we're tracking well in our systems and processes we're very much in line with doing improving our processes in terms of paying the line rather than cash and those types of exercises so I think that's an interesting process as well. Where we can we bring on the new initiatives and new processes. If you have any, if I can answer them otherwise I'll take them on notice.