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To go. Good afternoon and Welcome to Noosa Council Services & Organisation Committee Meeting Tuesday the 10th of March 2026. Good afternoon Chair. Good afternoon. Commencing at 1:30pm. I note all Councillors are in attendance and at this st
Thank you happy to second. I'll take that to the vote. That's unanimous and on live? Yeah. Yes, thank you. Are you up with that? Over and seconder? Thank you. We're we'll up to item number five, there are no presentations. Item number six,
Thank you. So good afternoon Chair and today and Councillors. I'm presenting a report on Council's administrative action complaints management policy and associated procedure which have been comprehensively reviewed and updated to modernise
But they however they are not significant in nature and do not change the meaning of the document. So Councillors the recommendation is that Council will repeal the current 2018 AAC policy and adopt the two documents in both attachments and
I hope that gives you a summary. Thank you. Good summary. Thank you. All right. I've read the report. I'm satisfied. I have no questions. I think it's been thorough. We've heard it has alignment to all the regulations, requirements. In my m
I just have one question. From the perspective of a member of the public, how will the process change for them? And how will this policy change the way your staff manage administrative complaints?
The process won't change for members of the public. I think what will change for them is there is greater clarity and readability. So that we won't be getting, hopefully we'll be getting less inquiries around certain steps and what occurs i
I think it's an improvement in communications and clarity for the community, so less inquiries, inquiry. Inquiries. But also when we guide teams to complete administrative action complaints, we have a better baseline to use to educate and t