Att 4 - RAMP

    •    Slurred speech.

    •    Staggering.

    •    Abusive language/behaviour.

    •    Rambling conversation and nonsensical statements.

    •    Inability to pick up change from the bar.

    •    Lack of focus and eye contact.

    •    Clumsy, uncoordinated behaviour.

All staff will be trained in identifying signs of undue intoxication. The following actions will be enforceable
at the premises:

    •    Unduly intoxicated patrons will not be served.

    •    Management support staff who do not serve unduly intoxicated patrons.

    •    Reasonable effort will be made to ensure unduly intoxicated patrons are dealt with in a safe
         manner and escorted from the venue safely.

    •    Staff to offer non-alcoholic beverages to intoxicated patrons.

    •    All staff actively monitor levels of intoxication of all patrons.

    •    Management do not support drinking practices which foster a culture of binge drinking

11.2 Encourage Responsible Consumption Practices

4 Pines Noosa management seeks to meet its duty of care obligations to all patrons. Staff must seek a
second opinion of a senior staff member where possible before refusal of service. Management are to be
responsible for refusing service of alcohol to unduly intoxicated patrons. Management are to inform all
other areas of an intoxicated patron on the premise.

11.3 Disorderly Patrons

Liquor cannot be sold or supplied to a disorderly patron. Disorderly patrons are not necessarily unduly
intoxicated. In fact, many of the major trauma and deaths that have occurred on licensed premises in
Queensland have been caused by disorderly people who have not consumed liquor on the premises at all.

Numerous incidents are reported to the police and OLGR each year which involve violence, including fights,
assaults or accidents where patrons are injured or inconvenienced in some other way by someone who
have not been drinking.

A disorderly patron may cause disturbances or interfere with the enjoyment of other patrons. Disorderly
patrons come in many forms including patrons who are:

    •    Boisterous

    •    Aggressive




RG Strategic                        4 Pines Noosa –Risk Assessed Management Plan                  Page 8