Att 4 - RAMP

    •    Careless

    •    Argumentative

    •    Violent

Under the influence of other substances management and staff will assess the potential for a disorderly
person to inadvertently cause harm to themselves or other patrons. Their general behaviour may reduce
the personal safety for all patrons and staff in a particular area.


12. Impact of the Business on the Amenity of the Community
12.1 The Goal

Whilst the ultimate goal of any commercial enterprise is financial gain, pursuing success requires a
willingness to assume the responsibilities associated with membership of the community. The provision of
liquor facilities carries with it an obligation to do so responsibly, where maximising profits is in many ways
necessarily a secondary consideration.

4 Pines Noosa accepts that to provide such amenities we must maintain a high level of vigilance, providing
guidance and exercising restraint when required.

In this respect the goal is, therefore, the creation of a mutually beneficial economic and social relationship
between 4 Pines Noosa and the community.

12.2 Assets

4 Pines Noosa’s key asset is their staff. They are the interface between the ideals of management and the
community. Staff are expected to build and maintain loyalty with the patrons. The professionalism
expected can only be achieved through cultivating and enhancing the skills of staff – be it through formal
instruction or on the job mentoring from those more experienced.

The 4 Pines Noosa is committed to meeting these requirements, enabling their staff to achieve a level of
excellence in their work, and to gain personal satisfaction and financial security.

The delivery of quality service is reliant upon the nature of the environment in which it is provided. This is,
of course, the venue itself. For this reason, the premises are scrupulously maintained, and services are
presented and delivered in a manner that minimises the risk of harm without compromising the quality of
our product.

12.3 Commitment

4 Pines Noosa is committed to maintaining a good working relationship with any person or group who
may be affected by trading activities. In this regard, it is the management policy of the venue to make
available to any concerned person the name and contact particulars of duty managers, owners and
Approved Managers if appropriate, and to meet with any person requesting such in order to identify and
address any issue or concern which may arise.

It is the expectation of management that duty managers, staff and security are courteous and
understanding in their dealings with neighbours regardless of the circumstances.



RG Strategic                      4 Pines Noosa –Risk Assessed Management Plan                    Page 9