2021-06-08 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA     8 JUNE 2021




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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                     8 JUNE 2021

                It is difficult to measure an exact Easter comparison because the 2020 services were cancelled due
                to the COVID lockdown and in 2019 the 065 Go Noosa Loop bus did not operate. However, a
                comparison of Easter 2019 and Easter 2021 shows a 37% reduction in patronage.
                Table 1: Total Bus patronage 2018/19 - 2021
                ftt—SsCSY Go Noosa - Easter                            Go Noosa - Christmas
                 Bus Route                  Total        Total         Total         Total         Total
                                            patronage    patronage     patronage     patronage     patronage
                                            Easter       Easter        Christmas    Christmas      Christmas
                                            holidays     holidays      holidays      holidays      holidays
                                            2021 (COVID)| 2019         2020/21       2019/20       2018/19
                                                                       (COVID)
                 626 — Tewantin to Sunrise      15,228       34,708        58,246        76,228       76,450
                 Beach via Noosa Heads (24
                 return services)

                 627 — Tewantin to Sunshine     15,391       28,780        54,893        72,403       70,172
                 Beach via NoosaHeads (23
                 return services)

                 065 — Go Noosa Loop            14,605       Did not       38,122        42,263       Did not
                 Service                                     operate                                 operate
                 629 — Tewantin to Noosa         3,805        8,857        16,997        20,580       21,266
                 Junction via Noosa Civic(11
                 return services)

                 628 — Noosa Parklands to        3,326        7,982        16,092        16,575       16,709
                 Noosa Junction, via Noosa
                 Civic (12 return services)

                 064 — Peregian Beach to         3,428        7,720         8,985        13,114       15,087
                 Noosa   Heads _ temporary
                 bus (11 return services)

                 632 - Noosa to Cooran via        975          1,749        3,554         3,933        4,153
                 Cooroy  and   Pomona   (3
                 return services)
                 TOTAL                         56,758        89,796       196,889       245,096      203,837

                Feedback:
                The Christmas & Easter Go Noosa customer feedback survey was available on Council's website and
                Facebook page. The survey was available throughout the duration of the services and closed two
                weeks after the services ended. Hard copy versions of the survey were distributed by the bus driver
                passenger assistant at Hastings Street and there was a QR code link to the survey on board the 065
                Go Noosa Loop Bus. A total of 237 surveys were received (Xmas - 128 & Easter - 109).
                Key survey highlights include:
                e    98% of survey respondents were either very satisfied/satisfied with their bus trip.
                e    Approximately 56% of respondents would have made their trip by car if the buses had not been
                     free.
                °    The main reason people caught a free bus was to avoid traffic and congestion with difficulty
                     finding a car park and convenience an equal second.

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