2015-09-15 Infrastructure and Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                                     15 SEPTEMBER 2015


More specifically, the business plan includes the following key goals and objectives:

  Strategic goal                               Objective
  Increase community benefit                   1. Enhance performance against Community, Cultural and
                                                  Economic outcome measures
                                               2. Increase utilisation of all spaces in the venue
                                               3. Increase audiences and performances and events at The J
  Improve financial sustainability             4. Increase revenue
                                               5. Reduce net cost to Council
                                               6. Increase revenue from commercial user types as a
                                                  percentage of revenue
  Better understand customer wants             7. Improve customer experience
  and needs
  Build organisational capacity                8. Implement system improvements to enable success
These actions are further developed in a 2015 – 2018 year-by-year action plan:

                             •Set the scene:

           2015-16            develop
                              capacity and
                              set goals




                           2016-17 •Act one: grow
                                    the business




                                                               •Act two:
                                                2017-18         consolidate
                                                                growth




                                                                              •Interval:

                                                              2018-19          review service
                                                                               and refocus
                                                                               plan


2015-16 key actions:
   Develop marketing strategy.
   Implement workable financial analysis tools.
   Develop partnerships with key stakeholders.
   Develop an asset management plan.
   Develop tools to report on KPIs.
   Implement entrepreneurial program.
   Review ticketing system alternatives.
   Finalise agreements with key hirers/lessees.
   Monitor progress on Certified Agreement.
   Refine occupancy targets.
   Improve data collection and reporting.
   Introduce new venue hire rates.
   Develop a risk management plan.
   Continue to promote kitchen hire as a revenue opportunity.
   Articulate community service obligations based on analysis of subsidies for community
     outcomes.
   Develop business cases for budget increases.
   Reinforce positioning of The J as a multi-purpose community cultural venue.

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