2015-09-15 Infrastructure and Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                             15 SEPTEMBER 2015


There has been continued growth of green waste garden bin service due to the expansion into
country areas of Cooroy, Pomona, Cooran and Boreen Point. The ongoing discussion of organic
waste recycling by the Community Jury has also prompted interest in the service.
Waste Management are continuing to work with Council’s contractor, Cleanaway to reconcile bin
numbers and service data as Council moves towards a drafting a new contract.
Customers using Council’s three waste facilities
 Facility                    Eumundi Road Cooroy       Pomona
 Transactions 2014-15FY               92,798     4,404                              4,874

Customer Service
The following table details the number of service requests by service type received and
completed during the 2014-15 financial year.

Waste Service Requests by Type         JULY – DECEMBER 2014               JANUARY – JUNE 2015
Charges                                           35                              46
Contractor                                        50                              57
Damaged/Missed bin                              1047                             849
Dog bags                                           7                               7
Dumping – Garden Waste                             9                               9
Dumping >200Litres                                60                              93
Hazard/Contamination                               6                              10
Holding Tanks                                     14                              24
Landfill/Transfer Station                          3                               6
Littering <200Litres                              36                              53
Service – Extra                                  270                             178
Service – Missed                                 491                             445
Service – Modify                                 136                             143
Service – New                                    523                             473
TOTAL                                          2,687                            2,393

Graph showing total number of waste service requests 2014-15FY.
The graph below depicts the number of requests received per month, from July 2014 to June
2015. This represents a total of 5,080 requests. The spike in the graph for October 2014 is
attributed to a media request by Waste Management for the public to report broken wheelie bins
or lids so that free replacements could be arranged by Council.

                           Received 2014/2015FY
 700

 600

 500

 400

 300

 200

 100

   0
       Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15


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