2019-07-09 S&O Agenda - Item 5 - Attachment 1 - Building and Facilities Asset Management Plan

Asset Management Plan: Buildings and Facilities   Page 33

ACTIVITY                                      SERVICE LEVEL TARGET
  Operations
  [Dealing with maintenance requests from site managers and other issues such as booking software, web content
 maintenance, marketing and customer complaints
   Reactive work                   Dealing with maintenance requests *   No defined service level (see note).
                                   Customer complaints                   No defined service level — generally
                                                                         dealt with in 10 business days
                                                                         depending on complexity.

   laa ae ee ed eae

   KEY SERVICE METRICS
  WUE cs                                                  ute             ee Le Me ee ecel
   Return per rateable property/per annum              Return of $30 per | Queensland Department of Local
                                                       rateable property | Government comparative data not
   (FY2017/18 Operating Surplus $911,639 / 30,000                         available.
   rateable properties)

   PERFORMANCE MEASURE
|Service               si Indicator __| Performance Measure__—'| Methodology
   Holiday Parks         Satisfaction       Noosa community satisfaction | Community satisfaction mean
                                            mean rating score compared _ | performance rating from the LGAQ
                                            to the State mean rating score | Community Satisfaction Tracking
                                            (out of optimum rating of 5). Survey for Provincial areas for:
                                           NSC mean | Statemean | Theme: Managing the Shire
                                            rating (2019) | rating (2017) | Function: Development of Tourism
                                                                          (includes caravan parks)

 1 This site is subject to a Material Change of Use approval. Once the upgrade is complete site numbers will be limited
   to 200.
 ? Currently only applies to Noosa River Holiday Park (yet to be rolled out to other sites).
 *.Work is prioritised having regard to available budget. All management contracts require the contractor to provide
   consumables (toilet paper, cleaning products, own office needs etc.). Noosa River Caravan Park contract requires
   site manager to undertake minor maintenance activities.

Asset Management Plan: Buildings and Facilities                                                       Page 33