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2019-07-09 S&O Agenda - Item 5 - Attachment 1 - Building and Facilities Asset Management Plan
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Plans and drawings
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ACTIVITY SERVICE LEVEL TARGET
[Location s/s | Day Time
10:00 am — 1:00 pm
[Sunrise Beach | Tuesday | 1-30pm—500pm—S~—S
|Cooran | Wednesday |: 9:30 am — 12:00 noon
no service school holida’
Thursday 9:30 am — 12:00 noon
reduced hours school holida
1:30 pm — 4:00 p
1:00 pm — 5:00 p
——_
Scheduled Home library service (housebound residents | 3 week delivery rotation for Home
& bulk loans to aged care facilities) Service clients (prerequisites for
application)
~— oo
line)
STS SS
Reference & information services Response generally same day — unless
complexity or availability of research
materials requires longer
Book club applications/registration Same day, depending on availability of
vacancies in existing book clubs.
Inter-library loans (upon request) Requests submitted at the time of
request. Completion of request may
take up to 8 weeks or more depending
on item availability if lending institution.
Collection management for items on loan and | Daily, weekly, monthly procedures in
missing, or available and missing place
Lending services (digital e-library)
[Delivery of library services through the online website including management of access arrangements, member
access to subscription and open access online resources— incl. downloadable collection items such as e-books, e-
audio, e-music, e-film, as well as access to databases and borrower services (renewals, reservations, bookings)]
Availability Online lending of digital resources through 24/7 — Year round
contracted suppliers and platforms
Reactive Customer support for online service Same or next day unless issue is out of
our control and with external
platform/website
Reader purchase requests for e-titles Assessed and assigned within 5
working days
rcorddeltons of exped Wet
record deletions of expired titles
Library Collections
[All activities related to the selection, purchase, cataloguing and physical processing of items for the library collections]
Scheduled activities Vendor contracts to supply shelf ready items | Weekly, fortnightly, monthly
based on profiles provided by library service
Receiving and receipting new items, Weekly, fortnightly, monthly
checking into Library Management System
LMS
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