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2019-07-09 S&O Agenda - Item 5 - Attachment 1 - Building and Facilities Asset Management Plan
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PERFORMANCE MEASURE
|Service si Indicator | Performance Measure _—'| Methodology
Noosa Leisure Centre Satisfaction | Kids’ Playroom — Score 79 Surveys using Net Promoter Score
Café — Score 70. (NPS) rating. A NPS that is positive
(i.e., higher than zero) is felt to be
good and an NPS of >50 is excellent.
Noosa community satisfaction | Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score | Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
[| Frame Commun este Serves
NSC mean State mean punction: Sporting & Recreational
rating (2019) | rating (2017)
(405 378
1 Refer to Asset Responsibility Matrix for specific areas of responsibility.
? Data for FY2016-17
> Timetables for specific programs vary.
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