2016-08-09 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 9 AUGUST 2016


This deficit was driven by both a shortfall in fee generated revenue and overspends in contract
services, materials and equipment. The shortfall in fees came mainly as a result of the disruption
caused by the introduction of My Aged Care, a new system designed to be the main entry point
to aged care for all Australians. The roll-out of this system was far from smooth and as such,
caused major disruption to NCS’ normal flow of clients and in turn, the fees received from clients.
Increased demand and delivery of services (hours of services delivered up 8.23% on 2014/15)
led to the expenditure overruns. While this hasn’t caused any immediate issues for NCS (as the
extra funds can be accessed from the reserve account) more prudent financial management is
required in future years to ensure this situation doesn’t repeat itself.
2.      CUSTOMERS


                   NCS Summary YTD Outputs
                   1 July 2015 to 30 June 2016

                                                       Services
Service                                                provided
Allied Health Care                                        500
Case Management                                              49
Social Support - Group                                    9,687
Counselling/support info and advocacy - client             106
Domestic Assistance                                       4,628
Home Maintenance                                          3,933
Home Modification                                         1,283
Personal Care                                              700
Flexible Respite                                           734
Social support - Individual                               1,861
Transport                                               14,147
Total                                                   37,628
The eleven listed services have delivered a total of 84,422 hours of service to NCS clients during
this period.
          Noosa Home Assist Summary YTD Outputs
                 1 July 2015 to 30 June 2016
                                                        Services
Service                                                 provided

Information & Referral
Information and Referral                                   840


Home Maintenance
Critical Health and Safety resolved                       1193
Improved physical access                                   251
Standard Maintenance Inspections                           252
The above three services delivered a total of 3,975 hours of service to clients through Noosa
Home Assist Secure during this period.


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