2022-02-14 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA   14 FEBRUARY 2022




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GENERAL COMMITTEE MEETING AGENDA                                                                 14 FEBRUARY 2022

                                                                                                Noosa Council 2021/22 Operational Plan Quarterly Progress Report
           tw    Wy Theme - Excellence as a Council
                       Corporate Plan Goal - The Noosa Shire Communify is proud of ifs Council

     Corporate Plan Key   Operational Initiatives         Outcomes                   Responsible      Update                                        Status Q1     ey,
     Focus Areas                                                                     Areas/Officers
     5.1 Maintain afocus | Customer service request       Customer requests are      Director         Processes & procedures identified for closure of | On track On track
     on   excellence  in | management review              dealt with in acceptable   Infrastructure   requests not automatically closing on
     Customer   Service                                   timeframes                Services          completion.
     and |     improved                                                                               Mapping processes to provide ‘first contact’
     service delivery                                                                                 information on website to reduce request
                                                                                                      numbers.
                                                                                                      Customer Service scripting reviewed & updated.
     5.2 Maximise         Carpenters Lane land -          Future                     Property/        The last development approval provided by    Behind       Not started
    financial             Extension of time for           consideration/options for  Property         Planning cannot be further extended and has   Schedule
     opportunities for    development approval            the future development of | Manager         expired. New development approval is required.
     Council land                                         the site are maintained                     To be discussed with Director Corporate
     holdings for the                                                                                 Services and CEO re timing for new DA.
     purpose of
     maximising non-
     rate revenue
     5.3 Further develop | Continue the transition to T1 Ci) Integration of council’s ICT/            Progressing the improvement and               Ontrack | Ontrack
     systems to promote | Anywhere for Council’s          systems to streamline      ICT Manager      modernisation of fleet management systems,
     continuous           enterprise management system operations, increase                           invoice processing systems and customer
     improvement                                          flexibility, increase                       information. In early 2022 work will commence
                                                          productivity and cost                       on infringements including online animal
                                                         efficiencies                                 registration and debtors systems.

                          Implement improved systems | Protection from cyber-        ICT/             Implemented major improvements including an | Ontrack | Ontrack
                          security measures and testing | attacks and mitigate harm | ICT Manager     automated vulnerability scanning solution to
                                                          to networks, applications,                  identify and prioritise the elimination of
                                                          devices and data                            weaknesses and a security event database to
                                                                                                      detect suspicious activity.

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