Original source · versioned page text
2022-02-14 General Committee Meeting Agenda
Very large file: it may take a few minutes
The original of this document is very large (14.8 MB). Opening the original or downloading it may take a few minutes. Please be patient and don't click again. The page text is quick to read. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
GENERAL COMMITTEE MEETING AGENDA 14 FEBRUARY 2022
Page 90 of 99
GENERAL COMMITTEE MEETING AGENDA 14 FEBRUARY 2022
(Orels oleic Mma 1a oss Operational Initiatives Outcomes Responsible Update Status Q1 Q2
Focus Areas Areas/Officers
5.4 Embed Staff satisfaction survey Increased understanding of Survey undertaken and results to share with Behind On track
corporate values employee morale and staff staff, Leadership team and Councillors via a Schedule
into the satisfaction range of workshops, small forums and email
organisational communications. Strategic responses to be
culture developed to core issues. Further small targeted
group feedback sessions being implemented to
gain more detailed feedback.
5.5 Improve online | Review and refinement of A positive customer ICT, various Working to integrate Snap Send Solve with our | Ontrack | Ontrack
customer interface | Council on line request system | experience utilising on line | branches/ requests system in early 2022 to improve the
services request systems ICT Manager efficiency of processing those requests.
5.6 Continue to Continue Council focus on Services delivered in All Departments/ | 2020/21 financial statements audited and Ontrack | Ontrack
meet or exceed all budget management and accordance with All Directors/ signed. Nearly all statutory ratios met.
statutory financial delivery of objectives in branch) established levels within Director 2021/22 YTD performance currently in line with
ratios and key and risk plans budget Corporate budget. One ratio does not meet target for
operational targets Services current budget BR2.
5.7 Ensure that Continue to implement the Continue to implement the | People & Culture/| Workforce planning has been undertaken in Behind Behind
workforce planning | WFP strategy across WFP strategy across People & several branches however a more strategic Schedule | Schedule
is in place across operational areas operational areas Culture Manager} @pproach is required. The implementation of the
the organisation WFP strategy has been affected by emerging
issues and resourcing constraints. It will be a
priority for the new P&C Manager commencing
in Feb 22.
Page 90 of 99See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Very large file: the download may take a few minutes. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.