Prelim Construction Management Plan[1]

            Ask what they expect you to do and write it down in as much detail as possible.

       4. Decide what can be done. Even if you believe the complaint is unjustified, it may be
            worthwhile trying to make the customer happy to keep their business. All it may require is
            a simple explanation. Sometimes it is worth ‘walking the extra mile’, and doing more than
            you feel you need to, or are obliged to, for the customer.

       5.   Arrange a second opinion to confirm your view. In some instances, this second opinion
            may show up things you hadn’t noticed.

       6.   Keep records. Writing everything down reduces the chance of misunderstanding. Many
            contractual disputes arise because nothing is in writing, or the details are ambiguous.

       7.   Fix the problem. Tell the customer what solution you can offer and make sure they
            understand. If they accept the solution, act straight away and resolve the matter quickly
            and efficiently.



3.8 Existing Infrastructure

Existing infrastructure will be protected during construction. The selected Contractor shall clean off
any debris deposited on the road. Dial Before You Dig enquiries will be undertaken prior to all
excavation works.



3.9 Fencing

2 metre high temporary fencing will secure the site. Security gates will be used on all access points
onto the site.




RG Strategic                         Preliminary Construction Management Plan                         7