2019-06-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                          11 JUNE 2019


Areas of Performance which provide the greatest opportunity for improvement
The following 12 responsibility/service areas (refer to Table 4) are identified as important to
residents but where Council’s performance in meeting expectations can be improved. Further
review of these areas is desirable to ‘close those gaps’ between actual performance and what it
would be if it achieved the Optimum Score of ‘5’ or 100%. They have been selected on the basis
that their importance rating is at least 3.96 (on the border-line of ‘4’= ‘Important’), and their
performance is more than 1.5% below Average (where Average Total Performance Index is
74.59%). These elements can be considered as priorities for enhancement of overall
performance as they will lead to the greatest overall increase in the weighted performance
indices.

Table 4 - Performance Improvement Targets
Responsibility Area                                                    Importance         Performance              Share of
                                                                       Mean Rank          Mean Rank                Optimum
Drainage & Flood Mitigation                                             4.35   5=          3.64    24                72.8%
Town Planning                                                           4.34   6=          3.63    25                72.7%
Consulting the community                                                4.31   7=          3.61    26                72.2%
Responding to the Community                                             4.31   7=          3.59    28                71.8%
Building Control                                                        4.35   5=          3.57    29                71.3%
Road Construction                                                       4.26   11          3.54    30                70.9%
Footpaths, Kerbing, Guttering                                           4.01   25          3.48    31                69.6%
Road Maintenance                                                        4.45   2=          3.47    32                69.5%
Traffic Management                                                      4.21   15          3.40    33                68.0%
Economic Development/Local Employment                                   4.07 24=           3.33    34                66.6%
Public Transport                                                        3.97   26          3.26    35                65.1%
Parking Facilities                                                      4.18   16          2.98    36                72.8%
*Responsibility Areas shown in shading were rated in ‘top ten’ in overall importance

                                               Areas for Improvement

               Drainage & Flood Mitigation                                                                        70.30%
                                                                                                                     72.8%

                            Town Planning                                                                   67.70%
                                                                                                                 72.7%

                 Consulting the community                                                              61.80%
                                                                                                                    72.2%

             Responding to the Community                                                           61%
                                                                                                                    71.8%

                           Building Control                                                                     68.10%
                                                                                                                    71.3%

                        Road Construction                                                                    67.90%
                                                                                                                70.9%

              Footpaths, Kerbing, Guttering                                                                 67%
                                                                                                              69.6%

                        Road Maintenance                                                                  65.60%
                                                                                                              69.5%

                       Traffic Management                                                                       68%
                                                                                                                68.0%

 Economic Development/Local Employment                                                                 62.10%
                                                                                                            66.6%

                           Public Transport                                                             63.70%
                                                                                                         65.1%

                          Parking Facilities                                                          62.90%
                                                                                                  59.6%

                                           0.0%    10.0%      20.0%   30.0%   40.0%    50.0%   60.0%      70.0%         80.0%

                                                  LGAQ 2017      Noosa 2019



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